SEN Blog

Feature Article

An Ace Up Your Sleeve That Will Give You a Competitive Edge in 2021

We can all agree that 2020 was a challenging year — like no other year that any of us has experienced before. The challenges were daunting, frightening, and taxing on our peace of mind. When the COVID-19 pandemic hit the country in early 2020, our industry did not know what to expect. Would remodeling projects […]

Feature Article

Say Goodbye to 2020 and Hello to 2021

The year 2020 has been one heck of a year — there is no other way to describe it. We have all seen things we have never seen before. We have made adjustments in business and in life like we never thought we’d ever see. Honestly, we could not have imagined a year like this […]

Business Advisory Vol. 1 Issue 37

The Customer is Always… Wrong?

In 1909, Harry Gordon Selfridge, owner of Selfridge’s department store in London, coined the phrase, “The customer is always right.” The intent behind this was to establish a reputation for superior customer service and also to inspire employees to be the best at delivering outstanding assistance and resolution of issues for disgruntled clientele. This would […]