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Business Advisory Vol. 1 Issue 38

The Road to the “Next” Normal

“The industry outlook is promising”—NKBA CEO, Bill Darcy, Q4 of 2020 The effect of COVID-19 on the Kitchen and Bath Industry has been varied since it first showed its potential […]

Feature Article

An Ace Up Your Sleeve That Will Give You a Competitive Edge in 2021

We can all agree that 2020 was a challenging year — like no other year that any of us has experienced before. The challenges were daunting, frightening, and taxing on […]

Business Advisory Vol. 1 Issue 37

The Customer is Always… Wrong?

In 1909, Harry Gordon Selfridge, owner of Selfridge’s department store in London, coined the phrase, “The customer is always right.” The intent behind this was to establish a reputation for […]