“The industry outlook is promising”—NKBA CEO, Bill Darcy, Q4 of 2020 The effect of COVID-19 on the Kitchen and Bath Industry has been varied since it first showed its potential […]
We can all agree that 2020 was a challenging year — like no other year that any of us has experienced before. The challenges were daunting, frightening, and taxing on […]
In 1909, Harry Gordon Selfridge, owner of Selfridge’s department store in London, coined the phrase, “The customer is always right.” The intent behind this was to establish a reputation for […]